Old Navy

Old Navy

Assessment

Old Navy is a 1,106 store chain owned by the multinational corporation Gap Inc. The largest of the Old Navy locations are its flagship stores, several of which are located in New York City. Old Navy contracted with Art of Your Mind to provide advertising and marketing support to a large annual sales event for a specific store in the NYC metropolitan area. It was necessary for this particular store to realize a successful “boost” in revenue generated during this sale from the previous year.

Challenge

As the specific store Art of Your Mind would be focused on would in a sense be competing with other Old Navy stores in New York City and not just other retailers in general, it was incumbent upon us to develop a unique and innovative way to highlight this particular Old Navy store from its “sister,” locations.

Proposal

We recommended a concept whereby shoppers visiting this particular Old Navy store would enjoy a fun, exciting atmosphere that encouraged positive interaction between the customer and Old Navy Staff. We would also provide multiple choices of professionally designed signage by our team made up of accomplished artists resulting in “in-store” marketing concepts never before seen at an Old Navy store. However, our main goal would be to ensure that the average shopper remained in the store for a longer period of time than initially anticipated.

Project Execution

We offered custom as well as personalized art for shoppers during the actual sale. The “wow” factor of having live artists in the store actually creating artwork in front of them enhanced the shopping experience and caused shoppers to “linger” in the store for longer periods of time. Our goal was to add an additional 15 minutes of “in-store time,” to each customers visit.

Outcome Analysis

An accepted marketing/ sales directive for the retail industry is that by voluntarily keeping a consumer in a retail establishment an additional 15 minutes longer than they initially anticipated being in the store, results in them purchasing one additional item on average. Our attempt was to accomplish precisely that by providing a unique experience for the shoppers in this particular Old Navy store. As watching a live artist create art work is generally regarded as a “captivating” experience, our execution of this concept resulted in shoppers remaining in the store longer. That coupled with our artist inspired in-store marketing signage directly resulted in this specific Old Navy store generating more sales and revenue than any of its “sister” stores in the area on the day of that sales event.

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Alexander Wang
Mecerich Real Estate
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